If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item(s). You will receive a full refund for the item, excluding the return cost for the item. The product that you return must be in perfect condition, and not worn, used or washed. Returns will only be accepted if the products are returned with the original labels still attached to each product. Also, it helps if the original receipt that comes with the shipment is enclosed together with the returned products so that we have all information.
If you are requesting a return you have to send an e-mail to stating the name and invoice number. We will e-mail you instructions on how to return the product. When received the return authorization mail, you will be able to return the products in their original packaging accompagnied by the invoice, to this address:
Alua Liulé - Alessandra Cioni
14059 Berlin Charlottenburg
Alua Liulé is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Alua Liulé receives the returned products.
All products can be returned as long as they are intact and in perfect condition for resale, in their original packaging with the price tag. It must not have been worn or used, nor have suffered any damage and in a perfect state of cleanliness. Any product that is Baime, incomplete or whose original packaging is damaged will not be traded.
If you receive a damaged or defect item which you want to claim please contact us on and we will sort it out for you. For accepted claims, Alua Liulé is responsible for all additional costs.